Conditions we may be able to help with
NHO is designed for non-emergency problems that can safely be assessed remotely. The lists below are examples only – the clinician reviewing your case will always decide whether online treatment is suitable or whether you need in-person care instead.
If you have severe chest pain, difficulty breathing, heavy bleeding, sudden weakness in your face, arms or legs, new confusion, seizures, major trauma or think you may be in immediate danger, call 999 or go straight to A&E.
Common minor illnesses
- Coughs, colds and sore throats (non-emergency)
- Earache and sinus problems
- Mild chest infections (where safe to manage remotely)
- Uncomplicated urinary tract infections (UTIs) in adults
- Mild diarrhoea and vomiting without dehydration
Skin & allergy problems
- Rashes and allergic reactions (non-life-threatening)
- Eczema and dermatitis flares
- Acne and minor skin infections
- Insect bites and stings
- Mild hay fever and eye irritation
Women’s & men’s health
- Period problems and menstrual pain (non-emergency)
- Contraception advice and reviews
- Erectile difficulties (non-urgent)
- Some sexual health concerns with appropriate sign-posting
Long-term condition reviews
- Asthma and inhaler technique reviews
- Blood pressure reviews (with home readings)
- Medication reviews for stable conditions
- Lifestyle and risk-factor advice
What we cannot safely manage online
Some symptoms and conditions are not suitable for remote consultation and require urgent in-person assessment. These include (but are not limited to):
- Suspected stroke, heart attack, sepsis or meningitis symptoms.
- Severe shortness of breath, chest pain, heavy bleeding or collapse.
- Serious injuries, major burns or possible broken bones requiring X-rays.
- Acute mental health crises with risk to yourself or others – contact emergency services or crisis teams instead.
If our clinicians feel your case is not suitable for remote care, you will be directed to the most appropriate NHS service instead.
Not sure if your condition is suitable?
You can use the AI Symptom Helper to organise your symptoms first, then send a full consultation to a clinician. They will decide whether remote treatment is appropriate.