Contact National Health Online
If you have questions about starting a consultation, using our AI Symptom Helper, working with our clinicians, or partnering as a pharmacy, you can reach us using the options below.
Start an online consultation
The safest and fastest way for patients to reach our clinicians is to submit a structured online consultation.
- Secure online assessment
- Reviewed by a UK-registered clinician
- Electronic prescription where appropriate
Phone & video consultations
For some cases, clinicians may offer follow-up by telephone or secure video call, where clinically suitable.
- Booked only where appropriate after triage
- Used for clarifying history and examination
- May be combined with image upload (e.g. rashes, wounds) where helpful
To request a call or video slot, please first complete an online consultation. If a live consultation is needed, the clinician will arrange this with you.
General enquiries & partnerships
For non-clinical questions, pharmacy partnerships or technical queries, you can contact our support team.
- Email: support@nationalhealthonline.com
- Response times may vary depending on demand.
Image upload and remote assessment
For some conditions (for example, certain skin problems), clinicians may ask you to upload clear images via the secure consultation form. This helps them assess your symptoms remotely.
- Images should be clear, well-lit and in focus.
- Never share intimate images unless specifically requested and you feel comfortable doing so.
- All uploads are handled securely in line with our data protection commitments.
Emergencies and urgent problems
National Health Online is not an emergency service. If you have severe chest pain, difficulty breathing, heavy bleeding, new weakness of the face/arm/leg, sudden confusion, major injury or think your life may be at risk, call 999 or go straight to A&E.
For urgent but non-life-threatening problems, you can also contact NHS 111 or your GP practice.